Terms of Service
Faithwave Shipping – Terms of Service
Last Updated: Nov .18. 2025
Welcome to Faithwave Shipping (“Faithwave Shipping,” “we,” “our,” or “us”).
These Terms of Service (“Terms”) govern your use of our shipping, logistics, delivery, clearing, and related support services (“Services”). By using our Services, you agree to these Terms.
If you do not agree, please do not use our Services.
1. Eligibility
To use our Services, you must:
Be at least 18 years old, or have legal permission from a parent/guardian.
Provide accurate, complete contact details and identification when required.
Comply with all applicable laws and customs regulations in Jamaica and the United States.
2. Service Overview
Faithwave Shipping provides:
Consolidated shipping from the United States China and Turkey to Jamaica
Barrel, box, package, and container shipments
Customs clearance assistance
Freight forwarding and logistics support
Customer service via phone and email
We reserve the right to modify, pause, or discontinue any Services at any time.
3. Customer Responsibilities
Customers agree to:
Provide accurate and truthful item descriptions.
Provide invoices/receipts for all items. If no receipt is provided, Faithwave Shipping may assign an estimated value for customs purposes.
Pay all shipping fees, customs duties, taxes, warehouse fees, storage fees, and other charges associated with the shipment.
Ensure that items shipped are legal and permitted for import into Jamaica.
4. Prohibited Items
Customers must NOT ship items that violate U.S. or Jamaican laws, including but not limited to:
Firearms, ammunition, explosives
Illegal drugs or controlled substances
Perishable foods not properly packaged
Hazardous materials
Counterfeit goods
Currency or negotiable instruments
Any items restricted by Jamaica Customs
Faithwave Shipping reserves the right to refuse, dispose of, or report prohibited items.
5. Shipping Times
All delivery timelines are estimates.
Delays may occur due to:
Customs inspections
Weather conditions
Supplier delays
Port congestion
Force majeure (accidents, natural disasters, etc.)
Faithwave Shipping is not liable for delays outside our control.
6. Fees & Payments
All fees must be paid before items are released to the customer.
Prices are subject to change without notice.
If items remain uncollected for more than 30 days, storage fees may be applied.
Items uncollected for 90 days may be considered abandoned and may be disposed of or sold to recover costs.
7. Customs Clearance
Faithwave Shipping assists with customs processing but does not control:
Customs duties
Taxes
Demurrage
Government policies
Customers are fully responsible for paying all customs charges.
8. Loss, Damage & Insurance
Faithwave Shipping takes reasonable steps to secure shipments. However:
We are not responsible for manufacturer defects, concealed damage inside sealed packaging, or items improperly packed by the supplier.
Customers may purchase shipping insurance for added protection.
In cases of loss or damage, claims must be filed within 7 days of receiving the item.
Compensation, if applicable, is limited to the insured value or the declared value.
9. Fraud Prevention
Faithwave Shipping reserves the right to:
Request additional identification
Hold shipments until verification is complete
Deny service if fraudulent activity is suspected
Providing false invoices or item descriptions may result in confiscation or legal action.
10. Customer Accounts & Communication
By using our Services, you agree to receive updates via:
Phone
WhatsApp or SMS
Website notifications
You are responsible for keeping your contact information updated.
11. Limitation of Liability
To the maximum extent permitted by law, Faithwave Shipping is not liable for:
Delays caused by customs or third-party carriers
Losses due to inaccurate information provided by the customer
Damaged items from manufacturer packaging
Consequential or indirect damages
Lost income, profit, or business opportunity
Our liability is limited to the value of the insured shipment.
12. Termination of Service
Faithwave Shipping may suspend or terminate service to any customer for:
Violations of these Terms
Fraud or suspicious activity
Abuse of staff
Illegal shipping behavior
13. Changes to Terms
Faithwave Shipping may update these Terms at any time.
Updates will be posted on our website. Continued use of the Services indicates acceptance of changes.
14. Contact Information
For questions or support:
Faithwave Shipping
Phone: 876-794-5094 / 876-210-4385
Email: Support@faithwaveshipping.com
Website: FaithwaveShipping.com
Last updated: 6/29/2026